❓ FAQ (Frequently Asked Questions)

Q: Are prices final?

A: Yes, all prices stated are one-time payments unless otherwise stated. No additional charges will apply except for local mailing fees.

Q: Do you accept changes after order is placed?

A: Changes are only allowed before order confirmation. Once an order is confirmed, no modifications can be made.

Q: How will I receive updates?

A: Updates will be shared via Telegram broadcast or direct messages. You may also refer to the master order sheet below for the latest status updates: https://docs.google.com/spreadsheets/d/1T1SOT7ITcxVHr3QCMhTC36ZcdvKqkP5mL2SOeDBc7m0/edit?usp=sharing

Q: How long does refund processing take?

A:Refunds will be processed within 7–14 days after the order has been cancelled.

Q: How long does it take for my order to be mailed out?

A: Orders will be mailed out within 1-3 days upon arrival in Singapore.

Q: Can I self-collect?

A: Yes, self-collection is available once per month at two locations: Manulife Tower or 207A Compassvale Lane. Collection slots will be announced via Telegram broadcast.